Can't open your sheet?
Seeing "You need access"?
You are almost always signed in to a different Google account. Your sheet is shared only with the Gmail you entered at checkout, so any other account is turned away. Switch to that Gmail and the same link opens.
Fix it on a phone
- Install the Google Sheets app.
- In the app, tap your profile photo (top right).
- Choose the Gmail you paid with, or add it if it is not listed.
- Open the link from our email again.
Fix it on a laptop
- Open the link from our email.
- If it says "You need access", click your photo at the top right.
- Switch to the Gmail you paid with.
Or open the link in an Incognito window and sign in with that Gmail.
Says "protected file" or "open with another app"?
Your phone picked the wrong app (a file manager, WPS or Excel). Install the Google Sheets app, or open the link in Chrome, signed in with the Gmail you paid with. If it asks "Open with", choose Sheets.
Please don't click "Request access"
It does not give you access. It only sends us a request, and requests from other Gmail accounts are declined. Switch accounts instead, as above.
Can't find the email?
Search Gmail for "Your copy" from [email protected]. Check the Promotions and Spam folders too. It arrives about a minute after payment.
Access is only for the Gmail you entered
Access is only for the Gmail you entered at checkout. We can't add or switch to another address. Make sure you're signed in to that Gmail.
Something else not working?
If the email has not arrived after you have searched for it, or something else is wrong, message
us on WhatsApp with your payment reference (it starts with pay_).
Printing or downloading
Copies are view-only. That keeps them protected and lets us update them for you. If you need a print-ready PDF of a tab, ask us on WhatsApp.